The frequency of updates depends on the type of package you choose and the specific needs of your platform. Routine updates, like security patches, are generally performed monthly. For content updates or feature additions, we can schedule these as needed or on a regular basis (weekly, monthly, etc.). We’ll work with you to determine a schedule that suits your business.

In the event that your website or app experiences downtime, our support team will immediately begin troubleshooting to identify and resolve the issue. We offer 24/7 monitoring as part of most packages, ensuring that any downtime is minimised. Our goal is to have your platform up and running as quickly as possible, while identifying the root cause to prevent future occurrences.

Yes, we do provide maintenance and support for websites and apps built by third-party developers. Before starting, our team will conduct a thorough audit of the existing code and infrastructure to ensure we fully understand the current setup and identify any potential issues or risks.

Absolutely! We understand that businesses grow and evolve, and we’re here to support that. Whether you need new features, integrations, or changes in functionality, we offer ongoing development support in addition to regular maintenance. Just get in touch with our team to discuss your ideas, and we’ll work with you to implement them seamlessly.

Website support services are typically offered through service agreements that outline the scope of work, response times, and the level of support provided. These services are essential for maintaining a secure, high-performing, and user-friendly website, and they allow businesses to focus on their core activities while their online presence is well taken care of.